Job Description

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Job Summary:

When patients come to receive medical services, you will register or pre-register them by getting their information, validating insurance, and receiving payments.

When patients, visitors or staff have questions, you will answer those questions or refer them to someone or someplace to find their answers. You may also perform various clerical functions.

ACCOUNTABILITIES

• Perform a variety of face-to-face registration, pre-registration, scheduling, billing, and collection functions for all payers including self-pay which includes but not limited to verifying insurance benefits.

• Contacts patients via phone for necessary information pertaining to registration, billing, and collection.

• Resolve inquiries received pertaining to patient accounts. Post payments to patient accounts as appropriate.

• Work with internal departments to obtain information for external requests including refunds.

• Act as a liaison to outside vendors. Review debits, credits, refunds, bad debt and contractual allowances for accuracy and processes as applicable. Reconcile electronic payment remittances.

• Understand and follow basic billing regulations and corporate compliance plans.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High school diploma or GED

• Must have at least 1 year experience in medical registration, billing, customer service or collection.

PREFERRED REQUIREMENTS

• Basic knowledge of health insurance plans & medical terminology

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace

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